Sunset Shipping Policy & Restrictions
Our Shipping Destinations:
We ship to most countries, ensuring that no matter where you are, great nights are within reach.
- 🇺🇸 Within the US: We ship your orders via USPS and FedEx.
- 🌍 Internationally: We partner with GlobalPost, Asendia, Passport, USPS, DHL, and FedEx. Local postal services might step in for the final delivery stage.
Estimated Shipping Times:
- 🇺🇸 Domestic (US): Expect your order in 2-3 days from dispatch.
- 🌍 International: Shipping times vary based on destination. Your patience is appreciated as your order makes its journey.
- Calculated at checkout, our shipping costs are based on the weight, size, and destination of your order.
- We aim to dispatch orders within 1 business day because we know you’re eager to get started with Sunset!
Handling Customs and Duties:
- Please note, customs or import fees are the responsibility of the customer.
Tracking Your Order:
- We provide tracking for all orders. For international orders, please note that tracking updates may vary once the package reaches its destination country.
Returns and Exchanges:
- For details on returns and exchanges, please visit our Returns Policy.
In Case of Damaged or Lost Items:
- Damaged Items: Please email us at email@example.com with details and photos of the issue.
- Lost Items: If there's no update in tracking for over 7 days, especially for international orders, please contact us.
Important Information for Specific Countries:
🇰🇷 South Korea: Due to import restrictions on the ingredient N-acetylcysteine (commonly known as NAC), part of the Sunset formula, we have previously seen delays and returns of Sunset by South Korean customs. Please check with customs before ordering.
🇳🇴 Norway: Due to import restrictions on the ingredient Bromelain, part of the Sunset formula, we have previously seen delays and returns of Sunset (when shipped from the US) by Norwegian customs. We are working on a solution to have Norwegian orders shipped from within the EU, but for now please check with customs before ordering.
🇸🇪 Sweden: There are import restrictions on the ingredient NAC put in place by the Swedish government. We have seen delays and returns of Sunset by Sweden's customs, and we are working on a solution to have orders shipped from within the EU, but until then please check with Sweden's customs agencies before ordering.
🇵🇭 Philippines: Due to shipping arrangements with US postal services and Philippines postal services, we have seen delays in shipping of Sunset to our customers in the Philippines. Average shipping times of Sunset to the Philippines is 3-4 weeks, occasionally longer.
🇮🇳 India: Due to a multitude of reasons, from sub-optimal shipping arrangements with US postal services and Indian postal services to long delays at customs, we have seen delays in shipping of Sunset to our customers in India. Average shipping times of Sunset to India is 4-6 weeks, often longer, and rarely is tracking accurate or complete. It's for these reasons we've currently suspended shipping to India while we investigate alternatives.
Your Experience Matters to Us:
We're here to ensure your experience with Sunset Supplements is seamless and enjoyable. Should you have any questions or need assistance, our team is ready to help. Thank you for choosing Sunset!